Warranty Policy
At Elaralume, we stand behind the quality of our home décor products. We offer a 2-year limited warranty covering manufacturing defects and quality-related issues.
Warranty Coverage
Our warranty covers:
- Manufacturing defects
- Material or craftsmanship issues
- Product damage not caused by normal use
If a covered issue is confirmed, we may provide:
- A free replacement
- A partial refund
- A full refund, depending on the situation
Replacement items are typically delivered within 6–10 business days.
Warranty Exclusions
This warranty does not cover:
- Damage caused by improper use or care
- Normal wear and tear
- Accidental damage or misuse
- Damage caused by external factors or natural events
Warranty Claims
If you experience a product issue during the warranty period, please contact us at support@elaralume.com with clear photos or videos of the issue.
Our support team will review your request and respond as quickly as possible.
Contact Us
Address: 12230 Washington Center Pkwy, Denver, CO 80241, United States
Email: support@elaralume.com
Phone: +1 (303) 359-5929
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM